Originally Posted by
DW
DTZ has got quite a name for itself, for the agents they have. My friend whom did his transaction with this horrifying agent had an extremely unpleasant experience.
As my friend was genuinely in the purchase and serious in the apartment, he let the matter come to pass (given he was, in any case, intended to buy anyway). For those who did not read the previous post, this was roughly what happened.
My friend gave the cheque to the said DTZ agent and requested that the cheque to be withheld until he sights the OTP and inventory list. Within hours, the agent actually proceed to issue the cheque to the owner and came back with the owner's version of the OTP to my friend. Of course, my friend was furious. Though there was nothing particularly onerous in the owner's version of the OTP, the agent clearly breached her duty as an agent, and acted in contrary to the instruction given to her by her client whom she was suppose to act for: perhaps all for her eagerness to submit and close the deal, but appears to have acted without due consideration of the interest of her client (my friend).
She has also asked from my friend his contacts of his banker, on the pretext of helping him along with the bank loan or such other matters which she can assist to help him to look at. It was after completion, my friend was informed by the banker that the agent had contacted the bank (i.e. the banker) to put the agent's name as the referral contact so as to extract the 0.15% of the loan referral commission. The agent did this not without informing my friend.
Given such a situation, my friend felt rather offended for he was never quite consulted on the same, he then gave instructions to the bank that he was not aware that the agent actually referred him to the bank and that referral was done without his knowledge. As a matter of factly, my friend got to know the bank's financing packages from his other contacts and not thru the agent. On this basis, my friend removed the agent's name from the referral contact reference and thus the 0.15% commission was never paid out to the agent.
The agent upon knowing this, started to haress my friend and even threatened to bring the case to court (shocking, isnt it?). My friend then approached DTZ to make an enquiry on this agent and her track records, and guess what:- DTZ apparently have already received multiple complaints about this rouge agent whom they have long stopped striked her name off the DTZ agency registration. When my friend presented the agent's name card (which bears DTZ's logo), it appears such name card can be easily reproduced by anyone out there even without being employed by DTZ!!
I thought this was such a shocker incident !!