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04-06-15, 18:28
http://www.straitstimes.com/archive/thursday/premium/singapore/story/trivelis-developer-offers-residents-goodwill-package-20150528
Trivelis developer offers residents a goodwill package
Published on May 28, 2015 1:47 AM
By Lim Yi Han
A NEW dish rack, much longer warranty on the laminate flooring, free installation of safety film to prevent glass shower screens from shattering and an offer to relocate sanitary pipes in the service yards of affected four-room flats.
These were among the offerings the developer of Trivelis included in a goodwill package to residents who complained that their units in the Design, Build and Sell Scheme project in Clementi had poor quality finishings.
A letter was sent to residents yesterday informing them of the offer. It remains to be seen if the package from EL Development (ELD) would placate the around 400 affected owners, who started collecting their keys to the 888-unit project only in January.
But it was a move in the right direction, said the residents' MP Sim Ann. "The goodwill package shows that our message is finally sinking in," she told The Straits Times yesterday.
"To me, two items in the letter stood out. One was the offer to relocate the sanitary discharge stacks out of the service yards of the four-room units, and the other was the offer to tile the common corridors.
"These are among the major issues that our residents have found very upsetting, but the developer had previously maintained were not defects. Now, it looks like the developer is prepared to deal with these issues."
The common corridors on some floors have flooded during heavy rain. ELD said it will erect new drainage pipes. Residents can ask for a free acrylic panel to be installed at the bottom of their front gate to prevent water from seeping in. Residents have also complained about the bare-cement common corridors.
ELD has also offered to extend the warranty of the laminate flooring - which is prone to warping, say some residents - from one to 10 years. But owners will bear the labour costs.
Residents whom The Straits Times spoke to, however, want ELD to compensate them financially so they can do the repairs themselves.
More than 90 per cent of the units at Trivelis, which was advertised as having "choice fittings", were sold. Units cost between $370,000 and $800,000.
IT coordinator Winson Khoo, 32, who paid $605,000 for his four-room flat, said the work to relocate the pipes would bring inconvenience. "There are design flaws and poor quality materials, so money compensation is still the best... I want to use it to buy better materials so it's a longer-term solution."
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Trivelis developer offers residents a goodwill package
Published on May 28, 2015 1:47 AM
By Lim Yi Han
A NEW dish rack, much longer warranty on the laminate flooring, free installation of safety film to prevent glass shower screens from shattering and an offer to relocate sanitary pipes in the service yards of affected four-room flats.
These were among the offerings the developer of Trivelis included in a goodwill package to residents who complained that their units in the Design, Build and Sell Scheme project in Clementi had poor quality finishings.
A letter was sent to residents yesterday informing them of the offer. It remains to be seen if the package from EL Development (ELD) would placate the around 400 affected owners, who started collecting their keys to the 888-unit project only in January.
But it was a move in the right direction, said the residents' MP Sim Ann. "The goodwill package shows that our message is finally sinking in," she told The Straits Times yesterday.
"To me, two items in the letter stood out. One was the offer to relocate the sanitary discharge stacks out of the service yards of the four-room units, and the other was the offer to tile the common corridors.
"These are among the major issues that our residents have found very upsetting, but the developer had previously maintained were not defects. Now, it looks like the developer is prepared to deal with these issues."
The common corridors on some floors have flooded during heavy rain. ELD said it will erect new drainage pipes. Residents can ask for a free acrylic panel to be installed at the bottom of their front gate to prevent water from seeping in. Residents have also complained about the bare-cement common corridors.
ELD has also offered to extend the warranty of the laminate flooring - which is prone to warping, say some residents - from one to 10 years. But owners will bear the labour costs.
Residents whom The Straits Times spoke to, however, want ELD to compensate them financially so they can do the repairs themselves.
More than 90 per cent of the units at Trivelis, which was advertised as having "choice fittings", were sold. Units cost between $370,000 and $800,000.
IT coordinator Winson Khoo, 32, who paid $605,000 for his four-room flat, said the work to relocate the pipes would bring inconvenience. "There are design flaws and poor quality materials, so money compensation is still the best... I want to use it to buy better materials so it's a longer-term solution."
[email protected]