http://www.cea.gov.sg/cea/content/index.html#.Uujgxz01iXA
http://www.cea.gov.sg/cea/app/feedback/view.jspa
http://www.cea.gov.sg/cea/content/consumer/complaints/makingcomplaint.html
Sent a email to
[email protected]
Subject:Agent mislead tenant on the need to rectify apartment before handover.
Name : xxxxxx NRIC : SxxxxxxxE Contact by email only. Address : xxxxxxxx
Complaint :
1. Agent mislead tenant on the need to rectify apartment before handover. The apartment was return with mold on wall and ceiling. Kitchen cabinet door almost drop off, house not clean, air-con choke and leaking.
2. Give unsupported claim of air-con servicing done by tenant.
3. Give unsupported claim of mold in the ceiling from contractor due to water seepage from ceiling.
4. Refuse to give Full name and Agent Licence number. I owner of apartment unit Blk xxxxxxxxx was handover a non tenant-able apartment after leasing for 23 months. The apartment was handover with furniture in the apartment, air-con leaking and not cold, wall mold and toilet ceiling mold, apartment not clean. I hope the agent be warn not to give unsupported claim and give advise to tenant to return the apartment in a tenant-able condition. Agent name from email :
[email protected] Contact number : Sheila (HP : 94599546)
From
Dear Sir / Mdm,
We refer to your email dated 21 Feb 2013 to
[email protected]
Please be informed that your email is receiving our attention.
Regards,
Sirajdeen
Customer Service Officer
Council for Estate Agencies
I don't understand the complain at all ...
I am assuming its the landlord that made the complain to CEA ...
Agent mislead tenant on the need to rectify before handover ?
agent is right ... tenants are to rectify the any problem before handover ...
if they don't ..landlord just forfeit the deposit ...
so whats the problem ? I don't get it ....
if tenant doesn't service aircon ... is it agent's responsibility ?
in the TA tenants are to engage a contractor to service aircon .. and landlord would have gotten that contract as well ...
if it is not serviced ... how can agent be responsible ?
at handover ... tenant / landlord / agent are present ... why is it the problem of the agent if it is not returned at a Tenanable condition ?
why didn't landlord raise the issue with tenant there and then ?
why complain later ? and put responsibility on agent ?
I really don't get it ...
or have I read the complain completely wrong ?